AVAYA IP Office Soft Console. Quick Reference Guide. Answer a Call. ♢ Press ENTER or click the Answer icon on the toolbar. ♢ If you are already on another call. Installing Avaya IP Office™ Platform SoftConsole. Page 2. EN-S Issue 08e (27 October ). IP Office™ Platform Comments on this. receptionist softconsole. Operator Console. IP Office SoftConsole User Guide · IP Office SoftConsole Install · IP Office SoftConsole Use

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The more exact the phrases are to the actual title or string of text in a document, the better the results. As the communication is done over port soffconsole or same port used for HTTPthere are no issues with firewall traversal. On this page, you will find the top Knowledge Solution Articles authored by Avaya Associates to solve technical issues.

IP Office SoftConsole

Search within a Product Document Type Enter. However, you can open Service Requests now by accessing the “Service Requests” tab.

Avaya recommends using phones that support Auto Answer. SoftConsole supports the following features: To validate this, use the https: Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.

You will receive a confirmation email upon approval. Serial Number can not be same. With SoftConsole, users see the status of other users and adjust basic telephony settings of other users, such as forwarding numbers. If this feature is used, the PC requires a sound card and speakers. If you do softconsoole have access to this Sold To, contact your Company Administrator.


Select Avaya Learning Navigator 3. Technical Solutions Recommended Solutions There are no results available right now. This link should take you directly to the selected op training page once you have provided your Avaya Learning login credentials.

Your Company Administrator is reviewing your request in order to approve your login. Technical Solutions There are no results available right now. Aoftconsole No Ask Me Later. Users can use instant messaging features provided by Avaya one-X Portal, if available. You are now leaving Avaya Support and entering the Avaya Learning website.

IP Office SoftConsole

Sound and media files can be associated with calls. If you do not offoce access to a Sold To, contact your Company Administrator. You can also display documents by selecting a specific document type Latest Product Documents There are no results available right now.

Tips for Searching Avaya Support A good query consists of three things: Ava and Web Chat functionality is only available to customers and partners who are logged in and have softcohsole active maintenance agreement. It also provides login options for back-up operator PCs. Technical Solution Search Enter.

SoftConsole provides enterprise receptionists and operators with call information and call actions to simplify call handling and instant messaging. Videos and Tips on using the Avaya Support Website can be found here. The WebSocket protocol is bidirectional between the client and the server.

Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To’s associated to their login. This functionality is only available to customers and partners who are logged in. Download Search Describe the download: We are set up for collaborating with you with screen sharing and Web Talk. Please sign in now or Register using the Register Now!


Find the latest product documents, product notices and product manuals for the Product and Release you’ve selected. SoftConsole can be minimized in the Windows system tray when not in use, but will pop up on the screen when a call is received. Latest Release Notes There are no results available right now.

Would you like to chat with one of our Support Agents? IP Office SoftConsole users can simultaneously view caller information, directory information for point-and-click routingheld calls and company-wide phone status. Answering calls Making outgoing calls Supervised and unsupervised transfers Transfer calls to voicemail Hold and park calls Monitoring queues and answering queue calls Using and viewing conference rooms Conferencing held calls Adding users to a conference Adding text to a call Door release Intrude Sending text messages Paging Recording calls Sending email Using dial pad Multiple language support, users can select language Maximum of 4 SoftConole Receptionist Licenses per IPV2.

You’ll also find a troubleshooting area to query on these solutions for the product you’ve selected.